Politique de remboursement

To ensure a smooth and efficient return process, please review the following policy details carefully. We are committed to providing a professional and transparent service for all our customers.

Eligibility for Returns

In order to be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the exact same condition as when you received it.
• The item must be retained in its original packaging.

Return Timeframe

You have 30 days from the date of receipt to request a return. Please note that requests made after this period may not be accepted.

How to Initiate a Return

To start the return process, please send an email to sequoia-logjam.18@icloud.com. In your email, please include your order details and the reason for the return. Please send an email to the contact address to obtain the return address and further instructions. Do not ship your item back without receiving these instructions, as items sent without prior authorization may not be processed.

Refund Processing

Once we receive your returned item and verify that it meets the eligibility criteria, we will process your refund. Please allow 7-14 business days for the refund to be completed and reflected in your original payment method. The exact time may vary depending on your bank or credit card company's processing policies.

If you have any questions regarding this policy or need assistance with your return, please do not hesitate to contact us at the email address provided above.